Contact us
Talk to the Burns Garages team.
Call, WhatsApp or send us a message below. For anything urgent outside opening hours, Robert can be reached on 07850 340192.
Burns Garages
Canal StreetCongleton, Cheshire
CW12 3AA
- Main line
- 01260 605000
- Service and parts
- 01260 273553
- Out of hours (Robert)
- 07850 340192
- Fax
- 01260 299100
- Registered no.
- 494479
Opening hours
Sales
- Monday to Friday
- 8.30am to 5.30pm
- Saturday
- 9.00am to 5.00pm
- Sunday
- Closed
Service
- Monday to Friday
- 8.00am to 5.30pm
- Saturday and Sunday
- Closed
Parts
- Monday to Friday
- 8.00am to 5.00pm
- Saturday and Sunday
- Closed
How to find us
Let us show you the way.
- 1Follow the signs to Congleton town centre.
- 2On reaching the town centre, turn left towards the town hall.
- 3Opposite the town hall, turn right into Canal Street.
- 4Burns Garages is on the right-hand side after 200 yards.
Complaints procedure
If something is not right, tell us.
We would always rather hear about a problem and put it right.
How to make a complaint
If you are dissatisfied with the service you receive from us, please contact us using the form on this page, call us on 01260 605000, or write to us at Burns Garages Ltd, Canal Street, Congleton, CW12 3AA. Please give us full details and include information about the complaint you wish to make. We aim to respond to you within 48 working hours.
What happens next?
If you complain in writing, we aim to respond within 48 working hours. If it is not possible to give you a full reply within this time (for example, if your complaint requires further investigation), we will tell you what is being done and when you can expect a full response. We will acknowledge where things could have been done better, and tell you what will be done to avoid the same thing happening again. Equally, if we do not uphold your complaint, we will let you know why. Our response will include details of what to do if you believe your complaint has not been dealt with properly.
Financial Ombudsman Service
The Financial Ombudsman Service provides a free, independent service for customers to solve disputes relating to regulated activity. It will only step in once Burns Garages Ltd has had the opportunity to investigate matters, so please let us try to help you first. Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. www.financial-ombudsman.org.uk